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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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K Mazhari

January 26, 2026

5  out of  5
rating by K Mazhari
"We purchased a vehicle over the weekend and used the State Farm App to notify of the purchase. On Monday morning they were on top of it and contacted us for the confirmation, despite being under a winter storm warning. Impressed!"
We responded:
"K, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Maurizio Ballicu

January 26, 2026

5  out of  5
rating by Maurizio Ballicu
"Responsive, efficient and knowledgeable. My contacts: Shana and Lauren of Kyle Fadeley Ins."
We responded:
"Thank you Maurizio for the 5 Star Review. We appreciate you. "
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Sandra Ortiz

January 26, 2026

5  out of  5
rating by Sandra Ortiz
"Joe Reed is the Best!!! He is the reason I chose State Farm.Because of his beautiful attitude that makes me feel at home in my heart, He knows how to talk to a person. He knows his job. Words cannot express how kind this man is. To be honest of all insurances that I have encountered, he's the nicest one of them all. Wish we had more like him!"
We responded:
"Sandra, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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adry zayas

January 24, 2026

5  out of  5
rating by adry zayas
"The whole team has been amazing and super helpful. I can't put into words how much they've helped me the 3/4 years I've been with them. Even when my apartment complex has given me trouble on technicalities, the team at Kyle Fadeley have countered their buts and ifs smoothly and precisely while making sure I am covered on my renter's insurance and my car insurance. Liz Church, Lauren Fiore, Shana Chapman, Kristen Durham have all be amazing in the past 3 years. 12 out of 10 stars type of team."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Kyle Fadeley’s Team here in Charlotte . "
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Andrea McCollie

January 12, 2026

5  out of  5
rating by Andrea McCollie
"State farm is amazingand assisted me with all of my insurance questions and needs."
We responded:
"Thank you Andrea for you kind review. "
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Jeremy Cartee

December 11, 2025

5  out of  5
rating by Jeremy Cartee
"Always helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tiffany Johnson

December 11, 2025

5  out of  5
rating by Tiffany Johnson
"Seamless experience getting my policy transferred! Thank you Kyle and Lauren!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Dr. Mike Tanis

December 11, 2025

5  out of  5
rating by Dr. Mike Tanis
"Lauren and Kyle were extremely helpful. They helped me with my Life Insurance and made it extremely easy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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tvilim

December 5, 2025

5  out of  5
rating by tvilim
"Awesome customer service. Very helpful staff"
We responded:
"Thanks for the 5-star review! We greatly appreciate it! "
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Robyn King

December 3, 2025

5  out of  5
rating by Robyn King
"I've had Kyle Fadeley as my insurance agent for over 20 years. His staff has always been reliable, available and efficient in handling all of my insurance needs. They are a great hard-working staff, especially Shana Chapman, Kristen Durham and Joe Barnhart. Thank you for always making my interactions with your office very easy! :)"
We responded:
"Thank you for taking the time to share your thoughts, Robyn! We’re glad to know you’re satisfied with the service at our State Farm office!"
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jesse mable

November 25, 2025

5  out of  5
rating by jesse mable
"Fantastic customer interaction and service. Very competitive premiums. More importantly, extremely helpful when responding to and resolving any (home & auto) insurance issues that’s developed over several years of service."
We responded:
"Thank you, Jesse! We appreciated the review and are so glad you have had such a positive experience! "
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Dennis Hayes

November 4, 2025

5  out of  5
rating by Dennis Hayes
"Liz C., at the Fadeley, State Farm Insurance agency continually impresses me as she provides prompt and accurate information without exception."
We responded:
"We appreciate your review, Dennis! We are delighted to know you had a great experience! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Andy Craig

October 30, 2025

5  out of  5
rating by Andy Craig
"Kyle Fadeley and his team are great. Kyle has been my insurance agent for over 15 years and has always been very helpful. I’m appreciative of their prompt, friendly service, and their expert guidance on how the claims process works!"
We responded:
"Thank you, Andy! If you ever have any questions or need assistance, we’re here to help!"
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Pamela Jan

October 30, 2025

5  out of  5
rating by Pamela Jan
"Liz at State Farm has always been the best at solving any question or needs. She is definitely an asset to your Company. Many thanks & appreciation Liz. Pam Mosco"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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pat nichols

October 29, 2025

5  out of  5
rating by pat nichols
"This agent is very knowledgeable and tries to get customer best price possible and fast."
We responded:
"We’re so thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Charlene Best

October 21, 2025

5  out of  5
rating by Charlene Best
"Excellent customer service all the time, have been with StateFarm for years. Only way to go."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Kaylee Morton

October 10, 2025

5  out of  5
rating by Kaylee Morton
"Lauren was amazing ! She was so quick when responding! 10/10 ask for Lauren."
We responded:
"Thanks so much Kaylee for the kind words! We appreciate your feedback greatly!"
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Randi Berardi

October 10, 2025

5  out of  5
rating by Randi Berardi
"Everyone here the entire team has always been incredibly helpful, fast and the absolute nicest most professional ever. I highly recommend this State Farm team agency!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Megan White

October 10, 2025

5  out of  5
rating by Megan White
"Lauren was so amazing and helpful today when I had questions!"
We responded:
"Thank you so much for the kind words! Lauren is always trying her very best to make our customers happy!"
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Vorobey 2691

September 17, 2025

5  out of  5
rating by Vorobey 2691
"Shane is a great specialist! Explained everything clearly, helped me find the best insurance option, and offered great deals. Always responds quickly and thoroughly to any questions.5 stars!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Sherry Hardy

September 17, 2025

5  out of  5
rating by Sherry Hardy
"The Kyle Fadeley State Farm agency have been great to me for over 14 years! Great customer service and willing to help whenever I need it."
We responded:
"Thank you, Sherry! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Maureen Talbot

September 12, 2025

5  out of  5
rating by Maureen Talbot
"All of the staff at this agency are responsive, friendly, helpful and professional. The are a credit to the Agency in providing the best possible service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Albert Gonzalez

September 11, 2025

5  out of  5
rating by Albert Gonzalez
"Very friendly , Courteous, kind, thrifty, brave, clean, and reverent!. Just like the Boy Scouts. I highly recommend these people."
We responded:
"It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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kevin wylie

September 2, 2025

5  out of  5
rating by kevin wylie
"This agency is the best because they take time to make sure you know what’s going on with your Policy explain everything in detail and answer all questions, Great customer service from the staff. Also, it’s nice to see friendly people. Thank you all."
We responded:
"Thanks, Kevin! We appreciate the positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Bernadette Vanderveer

August 21, 2025

5  out of  5
rating by Bernadette Vanderveer
"Lauren at the Kyle Fadeley office is “-_The BEST Customer Service Agent “ I think I have ever spoken to! She walked me through every detail regarding the Drive Safe app. She put me on hold, did not disconnect me and actually came back to complete our call! I am super impressed and grateful for her professionalism and assistance!! Thank You Lauren!"
We responded:
"Thank you, Bernadette! We’re thrilled to know you had such a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."