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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Patty

March 8, 2026

5  out of  5
rating by Patty
"I am greatful that I don't have to call State Farm often, but when I do, it's always the best experience. Joe Reed is not only professional, but personable. Even if he doesn't know the answer, which is very rare, he finds it. I'm truly grateful for the Kyle Fadeley team. They feel like family!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Cecilia Green

March 6, 2026

5  out of  5
rating by Cecilia Green
"I have been working with Kyle Fadely State Farm office and our Joe Reed for over five years now, and we couldn't be happier. The level of personalized service they provide is top-notch. They truly take the time to understand our needs, and it feels great knowing we have a team that actually cares about our coverage. Highly recommend if you want an agent who knows your name!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Kyle Fadeley’s Team. "
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Mila Le

March 2, 2026

5  out of  5
rating by Mila Le
"Joe Barnhart has been our go-to for all kinds of insurance in the past years. He has been nothing but patient and helpful with us. At this point, we know his price point is the most reasonable for us. We started because of the quotes and stay because of the level of service Joe provides!"
We responded:
"Thank you for taking the time to leave such a great review, Mila. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Josh Q

March 1, 2026

5  out of  5
rating by Josh Q
"Great agency, got me set up instantly"
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Kyle Fadeley’s Team here in Charlotte . "
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Thanh Ngan Pham

February 26, 2026

5  out of  5
rating by Thanh Ngan Pham
"I would rate more than 5 star for Mrs Lauren kiore. She is passionate, quick, and nice. Thanks a lot for helping and taking care everything."
We responded:
"Thanh, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Kyle Fadeley’s Team is just a call or email away!"
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Maurizio Ballicu

February 26, 2026

5  out of  5
rating by Maurizio Ballicu
"Responsive, efficient and knowledgeable. My contacts: Shana and Lauren of Kyle Fadeley Ins."
We responded:
"Thank you Maurizio for the 5 Star Review. We appreciate you. "
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Shirley Young

February 26, 2026

5  out of  5
rating by Shirley Young
"I've been with this State Farm office for so many years, they are awesome!!!, down to exceptional customer service. My primary contact is Shana Chapman, there are so many words to describe her, I can say this; to know her is to love her and she does her job very well!!!!"
We responded:
"Thank you for taking the time to leave such a great review, Shirley. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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Stephanie Valentine

February 25, 2026

5  out of  5
rating by Stephanie Valentine
"I've worked with Joe Barnhart out of this office for the past few years. He's always given me great service and checked back in periodically to make sure I was good and offer me new services. I started with just renters insurance, but have now happily switched over my car insurance to State Farm as well. I'm recommend SF to anyone, but specifically this office for a good experience with fair pricing."
We responded:
"Thank you so much for the 5-stars, Stephanie! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Quantina Davis

February 25, 2026

1  out of  5
rating by Quantina Davis
"Do NOT purchase insurance with this company! I had maintained a policy with this branch for over 20 years. I filed a total of three claims over the period of two decades. Kyle Fadeley came to my home and raised my deductible from $500 to $2500 and never explained why. I have always had an impeccable payment history with all premiums paid punctually through escrow each month. My credit score has been in the 800 range for many years. I hardly ever heard from the agents in this branch. I was recently contacted out of the blue and was told that they will be terminating my policy at the end of this month. They never gave me any type of transparent reason. This is deeply concerning given my longstanding relationship with this agency and the absence of any prior issues. This has been a very difficult and stressful process but I was able to purchase a new policy elsewhere at a much better rate. I rarely leave any reviews, but I wanted to share my experience with other honest hardworking people like myself. Old saying, when you know better, you do better."
We responded:
"Hi Ms. Davis, I've had a chance to review to your Google Review and review your account. Yes, you're correct - your payment history is excellent. However, stating you were contacted "out of the blue" and not being "transparent" is simply not accurate. On May 20, 2025, you stated your home was vacant. We explained we cannot insure a vacant home but would honor the contract until the next renewal date 2/28/2026. On December 9, 2026, State Farm sent you a letter explaining we would not be able to renew your homeowners on 2/28/2026 since your home was vacant. On the same date, my office left you a voice mail message explaining the letter that you would be receiving shortly. On December 12, 2025, you returned our call and spoke to our office. You acknowledge the non-renewal and explained your house was on the market and that you would call us when your home was sold. On January 23, 2026, my office texted you to obtain an update on the status of your home. On January 28, 2026, we left a voice mail message. Finally, we spoke to you on February 6, 2026 reminding you your contract would not be renewed on February 28, 2026. "
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Jinon Deeb

February 18, 2026

5  out of  5
rating by Jinon Deeb
"My husband and I recently relocated our family to NC, and Joe, the agent near our new location, has made switching insurances SO seamless! He even went the extra mile in contacting our old insurance to get any information we couldn’t provide. He’s friendly, real, upfront and very educated in his field! Always knowing the answers to our, maybe too many, questions! I highly recommend state farm and Joe for your future car insurance needs!"
We responded:
"Thanks so much for the amazing review, Jinon! We really appreciate your support here in Charlotte . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Christopher Polk

February 16, 2026

5  out of  5
rating by Christopher Polk
"Thank you to Joe Barnhart, Lauren Fiore, and the team at Kyle Fadeley’s State Farm Insurance Agency. I have been with them for a few years utilizing their home, auto, and life insurance products. They always take care of my requests, answers my questions, and provides prompt and friendly service! I recommend this agency for your insurance needs. Thanks Team!"
We responded:
"We really appreciate your 5-star review, it means a lot to us! We are always happy to help with anything insurance related—whether it is finding the right coverage or answering general questions."
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Elizabeth Sloope

February 12, 2026

5  out of  5
rating by Elizabeth Sloope
"Very professional and always willing to help answer any questions you have. Would recommend State Farm."
We responded:
"Wow, thank you for the 5-star review, Elizabeth! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Roger Mitchell

February 11, 2026

5  out of  5
rating by Roger Mitchell
"We have made a number of enhancements to our home - an expanded deck, a new larger covered front porch, and a new pad mounted standby generator. We wanted to ensure we have proper insurance coverage so we called our local State Farm office and spoke with Lauren. She reviewed our policy and suggested that we make a small increase in our coverage to protect these investments, including giving us options on coverage levels deductibles and premiums. We settled on a modification and Lauren put that into effect that day. On the same call, we inquired about flood insurance for our home. In short, Lauren walked us through our options then we settled on a level of coverage that meets our needs. We learned that homeowner flood insurance can be purchased through State Farm, as they act as an agent for FEMA. Previously I thought that we would have to contact FEMA for the purchase. Throughout the call, Lauren made it her business to listen carefully to our needs, to provide options to address those needs, and then once we made our decisions she executed the changes/purchases as needed. She is knowledgeable, helpful, and patient - a consummate professional."
We responded:
"Roger, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Kyle Fadeley’s Team here in our Charlotte office. "
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Candace Jackson

February 9, 2026

5  out of  5
rating by Candace Jackson
"Joe is an absolute rockstar! Had an issue during my refinancing with possibly needing a new type of homeowner coverage. Joe got to the bottom of it right away, advocating for me ensuring that everyone involved in the process knew that the coverage I have is the right policy. He made phone calls and emails late into a Friday evening to ensure everyone was on the same page! I’m so appreciative to him for all his hard work on my behalf!"
We responded:
"Thank you for taking the time to leave such a great review, Candace. We strive for excellence in all things insurance and are grateful for your positive feedback. "
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K Mazhari

January 26, 2026

5  out of  5
rating by K Mazhari
"We purchased a vehicle over the weekend and used the State Farm App to notify of the purchase. On Monday morning they were on top of it and contacted us for the confirmation, despite being under a winter storm warning. Impressed!"
We responded:
"K, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Sandra Ortiz

January 26, 2026

5  out of  5
rating by Sandra Ortiz
"Joe Reed is the Best!!! He is the reason I chose State Farm.Because of his beautiful attitude that makes me feel at home in my heart, He knows how to talk to a person. He knows his job. Words cannot express how kind this man is. To be honest of all insurances that I have encountered, he's the nicest one of them all. Wish we had more like him!"
We responded:
"Sandra, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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adry zayas

January 24, 2026

5  out of  5
rating by adry zayas
"The whole team has been amazing and super helpful. I can't put into words how much they've helped me the 3/4 years I've been with them. Even when my apartment complex has given me trouble on technicalities, the team at Kyle Fadeley have countered their buts and ifs smoothly and precisely while making sure I am covered on my renter's insurance and my car insurance. Liz Church, Lauren Fiore, Shana Chapman, Kristen Durham have all be amazing in the past 3 years. 12 out of 10 stars type of team."
We responded:
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Kyle Fadeley’s Team here in Charlotte . "
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Andrea McCollie

January 12, 2026

5  out of  5
rating by Andrea McCollie
"State farm is amazingand assisted me with all of my insurance questions and needs."
We responded:
"Thank you Andrea for you kind review. "
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Jeremy Cartee

December 11, 2025

5  out of  5
rating by Jeremy Cartee
"Always helpful"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tiffany Johnson

December 11, 2025

5  out of  5
rating by Tiffany Johnson
"Seamless experience getting my policy transferred! Thank you Kyle and Lauren!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Dr. Mike Tanis

December 11, 2025

5  out of  5
rating by Dr. Mike Tanis
"Lauren and Kyle were extremely helpful. They helped me with my Life Insurance and made it extremely easy."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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tvilim

December 5, 2025

5  out of  5
rating by tvilim
"Awesome customer service. Very helpful staff"
We responded:
"Thanks for the 5-star review! We greatly appreciate it! "
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Robyn King

December 3, 2025

5  out of  5
rating by Robyn King
"I've had Kyle Fadeley as my insurance agent for over 20 years. His staff has always been reliable, available and efficient in handling all of my insurance needs. They are a great hard-working staff, especially Shana Chapman, Kristen Durham and Joe Barnhart. Thank you for always making my interactions with your office very easy! :)"
We responded:
"Thank you for taking the time to share your thoughts, Robyn! We’re glad to know you’re satisfied with the service at our State Farm office!"
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jesse mable

November 25, 2025

5  out of  5
rating by jesse mable
"Fantastic customer interaction and service. Very competitive premiums. More importantly, extremely helpful when responding to and resolving any (home & auto) insurance issues that’s developed over several years of service."
We responded:
"Thank you, Jesse! We appreciated the review and are so glad you have had such a positive experience! "
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Dennis Hayes

November 4, 2025

5  out of  5
rating by Dennis Hayes
"Liz C., at the Fadeley, State Farm Insurance agency continually impresses me as she provides prompt and accurate information without exception."
We responded:
"We appreciate your review, Dennis! We are delighted to know you had a great experience! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"